Terms and Conditions:
The Trading Terms and Conditions of QTA Systems.
Within these conditions 'we', 'us' and 'our' refer to QTA Systems. 'You' or 'your' refers to you the customer. We may be contacted at the following address:-
QTA Systems, 2, Wheatsheaf Way, Linton, Cambridge, CB21 4XB, England.
You may send email to:- firstname.lastname@example.org
You may also phone us on:- +44 (0)1223 891091
(2) Order Acceptance.
We reserve the right not to accept any order given to us and without explanation. We will confirm acceptance of all web-based orders via email to the email address you have supplied. The notification of acceptance shall be construed as a contract to supply goods to you.
(3) VAT Charges.
All Goods sold to UK based Customers and Destinations are subject to VAT at
the prevailing UK rate, currently 20%. This includes ALL goods and services
including Carriage charges.
If you are EU resident then you pay VAT at the prevailing UK rate currently 20%. If you have a EU registered VAT number then goods will be provided free from UK VAT.
If you reside outside of the EU then goods and services are provided free from UK VAT. Your Customs services may however, depending upon the value and goods description, charge you local import duties and taxes. You would need to pay these before your goods would be released to you.
Prices are those specified within our web site, in pounds sterling and include VAT at the prevailing rate. We reserve the right to amend prices and delete items as necessary and without prior notification. Prices charged will be those prevailing when the order is placed and are subject to availability..
We do our best to deliver your order / goods
promptly and you may expect to receive ex stock goods within 7
days of order acceptance, providing payment has been received.
Special orders and custom made items will be subject to delivery on
completion and within an agreed time-schedule. Please note
these times are best estimates and if you do not receive your goods
within the advised time please contact us, see (1)
We may use any method of delivery available to us and goods shall be deemed to have been delivered when the goods are received at an address supplied by you the customer. We will not be held liable for any consequences, however caused, that occur as a result of late delivery or circumstances which may arise beyond our control. Any liability by us for non-delivery or defective goods shall be strictly limited to repairing defective goods, replacing the goods within a reasonable time or refunding any monies already paid for the goods. Any of these options, subject to what is practical, are at our complete discretion.
Upon receipt of goods you should inspect them immediately and advise accordingly of any shortages or breakages, in writing, within 10 days of delivery. Please retain all packaging until such time as you are satisfied with your purchase. Any loss or damage to goods after delivery will be 'your' responsibility.
All goods and carriage charges are to be paid in full, (cleared funds to our account), before goods are shipped to your address.
(6) Product Descriptions.
All prices and descriptions are given in good faith. Where an error is found or prices / product descriptions change we will notify you, offering you the option to cancel or reconfirm your order for the revised price / specification.
(7) Suitability for Purpose.
All information on products and usages is provided as a guide only. It is your responsibility to determine in advance, by trials or tests, whether any particular product is suitable and fit for your intended use.
(8) Order Cancellation. (UK only).
You may cancel your order any time before goods
are shipped to you and we will return your payment. When you receive
your goods you are entitled to cancel your order within 7 working
days after the day goods are received. Working days exclude weekends
and public holidays. You may cancel your order by writing or email /
to the details as given, see(1).
If you have received your goods you may only cancel your order on the condition that the goods are in a serviceable and resalable state, with all original packaging intact and unspoilt. You may NOT cancel customised orders or personalised items which have been manufactured to your specification. Other cancellation conditions apply as follows:-.
The cost of returning cancelled orders shall be at your expense unless it is our error, in which case we will arrange collection. Whilst in your care you must ensure the goods are not damaged. If you fail to return the goods as required, we may charge you the costs of our recovering the items ourselves. The right to cancel your order does not apply to the following :- Video or audio recordings, opened computer software packages, customised orders or personalised items which have been manufactured to your specification or goods which are perishable and by their very nature are unable to be returned.
(9) Goods Returns.
Goods may only be returned as strictly set out in
these Terms for credit or exchange. Before any goods may be returned you
must contact us to obtain our returns reference. Where applicable,
we reserve the right to charge for repackaging. We cannot accept
responsibility for any damage caused by your carrier and packaging used
should be sufficient for the chosen method of transport.
To help us, your return should be accompanied by a proof of purchase, your name, your address, phone number, order number and reason for return.
In summary, returns to be within 7 working days of delivery, undamaged, in original packaging and at your expense.
This clause does not apply to Business customers - see clause (11)
We shall not be liable for any damage, loss or expense resulting from the failure to give advice or information. These conditions set out our entire liability to you the customer in respect of your goods except for terms in law which cannot be excluded. Nothing in these conditions shall limit our responsibility in cases of fraudulent misrepresentation, negligence causing personal injury or death or defective goods causing personal injury, death or damage to non-business property.
(11) Our Rights.
If we fail to enforce any of our rights this does not mean we have waived any of our rights and we still retain the right to enforce any of these conditions as we see fit,
(12) Business Exclusions, (Distance selling Regulations).
If you are purchasing goods for the purpose of your trade, business or profession and you are not classified as a domestic consumer under UK Consumer Protection, (distance selling) Regulations 2000, then clause (7) will not apply to you. If you are such a business customer, we will not be liable for any consequential losses and subject to clause(4), our liability will be solely limited to the price of the goods supplied.
(13) Your Rights.
Nothing in these conditions affects your statutory rights as a consumer. Further details of which can be obtained from the Trading Standards Department or Citizens Advice Bureau.
These conditions are governed by and construed in accordance with the Laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts in any dispute arising out of or in connection with them.
(15) Details and Information.
Please Note. We do not forward or sell to any other organisation/s, customer information that you have provided as a basis for your order. These details are held strictly for our own internal use.